Orders

Made-to-Order & Lead Times

  • The items listed for sale on this website (www.epitomehome.com) are generally artisanal and made-to-order.  This means they are only produced once you request it via your order and payment.  Variations in material, finish, color, etc., are to be expected (and celebrated!) due the nature of our product assortment.  

 

  • With made-to-order products come lead times.  This means that many of the products listed on this site are not kept in inventory and must be manufactured at your request.  The lead times are generally posted in the item description and are meant to be quotes, not exact delivery dates.

 

  • If you’re uncertain as to whether an item you’re interested in is made-to-order, please contact us at info@epitomehome.com with the item name and description.

 

  • Generally, our vendors will start production on your made-to-order product within two business days.  If you would like to amend or cancel an order, please let us know as soon as possible so we may pass the information on to our manufacturer.

 

Returns, Exchanges, & Cancellations

  • Since most of the items on our website are custom and/or made-to-order, we generally do not accept returns.  Occasionally, exceptions will be made depending on circumstance.  If you would like to return an item, please e-mail the reason to info@epitomehome.com for consideration.  In the few cases where a return is accepted, a Return Authorization (RA) is required to be signed by Epitome Home, and you will likely pay a 15% restocking fee.

 

  • If you are shipped a damaged product, it will be replaced for a new version of the same item by the maker.

 

  • If you place an order and would like to cancel it, please e-mail us at info@epitomehome.com within 24 hours of placing your order.  Sometimes cancellations are not possible if your order is already in production.  We will do our best to cancel orders with our vendors if they are submitted in a timely fashion.

 

  • If you receive a defective item and it cannot be returned for whatever reason, you will receive store credit in the amount of the sale and can use this on an exchange.

 

  • We reserve the right to cancel orders if we cannot deliver your order; this could happen if our vendors runs out of stock, if an item is discontinued, if we cannot deliver to your address for whatever reason, or if there was an error in pricing that cannot be reasonably resolved.